Return Policy
1. Eligibility for return
You may claim a return if:
Your order has not been shipped;
Your order is missing or has not been delivered within the promised timeframe;
You receive a product that is defective, incorrect, damaged, or not as described.
2. Refund Timeframe
Refunds can be requested within 30 days of the delivery date for most customers.
Enterprise and Enterprise Pro buyers are eligible to request refunds within 60 days of delivery.
3. Quick Refund
If you cancel your order within 2 hours of payment and the order has not yet been shipped, you may qualify for a full and immediate refund.
4. Resolution Support
If you encounter any issues during the refund process, our team will assist in mediating the case to help you receive your refund.
5. How to Request a Refund
If your order does not meet the agreed terms, please go to My Orders > Order Details to submit a refund request.
If you are unable to reach an agreement with the seller, you may escalate the case for tbghzgear.com to help resolve the issue.
Once your case is processed and approved, your refund will be issued to your original payment method.
6. Contact Information
If you need further assistance, please contact us via:
Contact Person: Norton Aubrey
Email: copyright@tbghzgear.com
Company：Shenzhen Xinfei Optoelectronics Technology Co., Ltd
Address:Building 1-1526, Longguang Jiuyun Zhu, No. 2003 Pingshan Avenue, Liulian Community, Pingshan Street, Pingshan District, Shenzhen City, Guangdong Province
We are committed to ensuring a fair and transparent shopping experience for all our customers. Thank you for choosing us.